WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from our Toronto Office and we process your order as fast as we can! Due to the popularity of our offers, please allow an estimated 3-7 days for your order to arrive in the USA/Canada (varies from product to product). Other countries can take an estimated 1-2 weeks (varies from product to product) due to distance travelling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Taxes and duty
Mugswing does not charge any extra taxes or duties imposed by the customs in the destination country. Payment of duties and/or taxes are buyer responsibility; we unfortunately cannot control these fees.
We are happy to offer full returns, excluding shipping fees.